REFUND POLICY AND MASK DISCLAIMER-
REFUND POLICY- Due to the nature of the masks, masks are NOT returnable unless for a fault in the construction of the product before or upon arrival. In this case, the mask is exchangeable within 14 days of delivery date dictated by tracking number. You will need to send a photo of the defect to LOVEKimmyDesigns@gmail.com.
All other custom-made items- Exchangeable within 14 business days of delivery date dictated by tracking number. Item is not exchangeable if wrong sizes were given by the buyer, please be fair to the time, effort, and the overall cost that goes into each item. The Threaded Needle Shop has the right to choose not to do business with any entity it chooses, i.e. If the entity has been difficult, with unrealistic expectations and demands.
MASK DISCLAIMER: Masks are not designed or intended to prevent, mitigate, treat, diagnose or cure any disease or health condition, including COVID-19/Coronavirus. Masks are intended for general public use only. They are non-sterile and are not intended for use in any clinical or surgical setting or where exposure to bodily or hazardous fluids may be expected, where the risk of exposure through inhalation is high, or near intense heat or flammable gas. Masks are not surgical masks, personal protective equipment, or filtering respirators (such as N95 masks).
Masks are not for use by children under age 3. Masks should not be used by anyone with skin sensitivities or anyone who has trouble breathing or who is unconscious, incapacitated, or otherwise unable to remove the mask without assistance. Masks should not be used by, or placed on, children under age 3.
MASKS ARE PROVIDED AS-IS WITH ALL FAULTS, AND THREADED NEEDLE, LLC, THE THREADED NEEDLE, LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THREADED NEEDLE, LLC DISCLAIMS THAT MASKS WILL PREVENT INFECTION OR THE TRANSMISSION OF VIRUSES OR DISEASES. MASKS ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND ANY MEDICAL QUESTIONS SHOULD BE DIRECTED TO YOUR HEALTHCARE PROVIDER. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PRODUCT IS WITH THE BUYER. SHOULD THE QUALITY OR PERFORMANCE OF THE PRODUCT PROVE DEFICIENT FOLLOWING ITS PURCHASE, THE BUYER — AND NOT THE MANUFACTURER, DISTRIBUTOR, OR RETAILER — ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR. THREADED NEEDLE, LLC ASSUMES NO LIABILITY FOR INACCURACIES OR MISSTATEMENTS BY THIRD-PARTY SELLERS.